Privacy Policy

This Privacy Policy explains how Linguist Lounge processes personal data when you use donkeytipcandy.click, contact us, request course information, or take part in our language courses and tutoring services.

Policy guidance

This overview highlights the principal topics addressed in this notice and directs readers to the relevant support path when further clarification is needed.

Use of information
Handled under this policy framework
User rights
Requests and access options are described below
Support channel
User Rights

Your Rights

Subject to applicable law, you may have rights to access your data, correct inaccurate information, request deletion, object to certain processing, and obtain a copy of data you provided. Some requests may be limited where we must retain information for legal or operational reasons.

Available rights depend on the legal basis and the context of processing.
Requests

How to Make a Request

To exercise a right, we may ask for information needed to verify your identity and understand the request. We will respond within the period required by applicable law and may ask for clarification if the request is unclear or incomplete.

Requests are reviewed before action is taken to protect data security and confidentiality.
Data Retention

Data Retention

We keep personal data only for as long as needed for course administration, communication, accounting, dispute handling, and legal compliance. When the retention period ends, data is deleted, anonymised, or archived where required by law.

Retention depends on the purpose for which the data was collected and any legal duty to keep it.
Policy Updates

Policy Updates

If we make material changes, we will update the notice on the site and may provide an additional notice where appropriate. The revised version applies from the stated effective date.

We review this notice when our practices or legal obligations change.
01
Processing purpose

Purposes of Processing

Personal data is used to respond to inquiries, assess starting level, match learners to suitable groups and timetables, confirm course terms, manage enrolment, organise scheduled lessons, support guided practice, review progress, process payments, maintain records, and meet legal obligations. We may also use limited technical data to keep the website and online lesson arrangements functioning properly.

We process only the data needed for the stated operational purposes.
02
Sharing partners

Service Providers and Partners

We may share personal data with service providers that support hosting, communications, scheduling, payment processing, or other administrative functions. These recipients may process data only for the services they provide to us and under appropriate confidentiality and security obligations.

Operational recipients are used only to support the service and are expected to handle data appropriately.
03
Legal basis

Legal Disclosures

We may disclose personal data where required to comply with law, a court order, or a lawful request from a public authority. We may also share information to establish, exercise, or defend legal claims.

Legal disclosure is limited to what is necessary in the relevant circumstance.
GDPR

Regulation

GDPR Overview

As a controller, we process personal data only where we have a lawful basis, such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. We limit processing to what is necessary for the operation of language courses, tutoring, and related administration.

Where GDPR applies, it governs our processing of personal data of individuals in the European Economic Area.
This section applies where GDPR is relevant to the data subject.

GDPR Rights

GDPR Rights

Where GDPR applies, individuals may request access, rectification, erasure, restriction, objection, and data portability, and may withdraw consent where processing relies on consent. If a request cannot be fully granted, we will explain the reason where permitted by law.

GDPR rights are handled in line with the applicable legal basis and any lawful exceptions.
Data category

Personal Data We Collect

We may process identification and contact details, course inquiry information, level screening responses, timetable preferences, enrolment records, payment-related records, attendance information, lesson communication, and progress notes. Where online lessons are used, we may also process technical data needed to connect and manage the session.

The categories collected depend on the inquiry, enrolment, and lesson format used.
Collection source

Sources of Personal Data

We receive data from forms, messages, booking requests, consultation calls, enrolment steps, and lesson participation. We may also generate data from internal administration, scheduling, progress review, and website or device interactions needed to operate the service.

Most data is provided directly by the learner or created during course administration.
Cookie category

Types of Cookies Used

We may use essential cookies for basic site operation, preference cookies to remember settings, and analytics or performance cookies to understand how the site is used. Some cookies expire when the browser is closed, while others remain stored for a limited period.

The site may use cookies with different lifespans and functions.
User control

Cookie Controls

You can manage cookies through your browser controls and, where available, through the cookie settings presented on the site. Disabling some cookies may affect form handling, session continuity, or other site functions.

Browser settings and consent tools may be used to limit non-essential cookies.
Contact Information

Contact Information

Privacy email
info@donkeytipcandy.click
Privacy phone
+385 92 065 2748
Postal address
Ilirska 23, 31000 Osijek
Privacy contact
info@donkeytipcandy.click